A chatbot is a computer program that talks with people through text or voice. It uses artificial intelligence to understand questions and provide answers. For example, Apple's Siri is a voice-activated chatbot that helps set reminders. Chatbots analyze what users say and create responses. They learn from past chats to improve over time.
Chatbots are used in many industries to help with customer service. You can find them on websites, in customer service apps, and on messaging platforms. They are important because they give quick answers, reducing the need for human help. Some benefits of chatbots include:
- Available 24/7 for questions
- Can handle many chats at once
- Save money for businesses by needing fewer agents
By using chatbots, companies can provide faster service and increase customer satisfaction.
Also Known As
IM botAI chatbotchat botchatter botchat-botbotchatterbotconversational UIchatbots